Part 1. Introduction to Maintenance management in Network Utilities -- 1.A Background on Utilities and Maintenance Management -- 2.International Standards, Best Practices and Maintenance Management Models as Reference -- 3.Measuring the Maintenance Contribution -- 4.Techniques and Tools for Maintenance Management -- Part 2. Processes and Tools to Manage Maintenance in Network Utilities -- 5.Defining the Maintenance Management Framework -- 6.Managing the Maintenance Strategy -- 7.Monitoring Services -- 8Managing Incidents -- 9.Analyzing Maintenance -- 10.Incidents Prevention -- 11.Network Capacity Analysis and Administration -- 12.Control and Knowledge management Systems -- 13.Change management -- Part 3. Management Framework Evaluation -- 14.Qualitative Evaluation and Maturity -- 15.Quantitative Evaluation and Intellectual Capital Scope.

In order to satisfy the needs of their customers, network utilities require specially developed maintenance management capabilities. Maintenance Management information systems are essential to ensure control, gain knowledge and improve-decision making in companies dealing with network infrastructure, such as distribution of gas, water, electricity and telecommunications. Maintenance Management in Network Utilities studies specified characteristics of maintenance management in this sector to offer a practical approach to defining and implementing  the best management practices and suitable frameworks.   Divided into three major sections, Maintenance Management in Network Utilities defines a series of stages which can be followed to manage maintenance frameworks properly. Different case studies provide detailed descriptions which illustrate the experience in real company situations. An introduction to the concepts is followed by main sections including: • A Literature Review: covering the basic concepts and models needed for framework design, development and implementation. • Framework Design and Definition: developing the basic pillars of network utilities maintenance management framework. • Performance Evaluation & Maturity: focusing on the reliability concept and maturity models from different viewpoints.  By establishing basic foundations for creating and maintaining maintenance managements strategies, Maintenance Management in Network Utilities acts a practical handbook for all professionals in these companies and across areas such as network development, operations management and marketing.